As the temperature soars again here in London I would be grateful if you could pass on my thanks to the staff at Hale Place for the way they looked after the residents during the heatwave that we have been experiencing.
The importance of hydration of the elderly in general and mum in particular has always been an important issue for me.
But, sadly, as hospital admissions during the recent hot weather have demonstrated again, a lot of people still don’t.
So you can imagine how glad I was to realise that keeping the residents of Hale Place “well-watered” was clearly a top priority every day the temperature soared into the high Seventies and Eighties.
It was clear the staff understood the importance of this issue – and as a result were making even greater efforts than usual in heat that left me unable to do much more than sit and drink!
I know this is not something that a lot of people think about but it is important and I just wanted to record my appreciation of the hard work the staff put in to ensure that none of the residents suffered as a result of the extreme weather.
Thanks again and kind regards, Denis Hall
I’m sorry you don’t know me but I along with my wife visited Hale Place today as we are looking for a care home for my 90yr old father with dementia.
The reason we came to you is that we have done the rounds of these massive care homes like BUPA etc. and there was always something missing !!! I couldn’t put my finger on what was missing and they all seemed a little “institutional”
Today when we arrived at Hale Place I found what was missing. Passion and care !!!!!!.
Vikki, who we had an appointment with at 1030, made us wait ten minutes. Not because she was dealing with admin or phone calls but because she was caring for residents, the unit manager was caring for residents, this I had not seen before.
No sales person but a real caring, passionate, lady who has the respect of her staff and is a joy to be with.
I loved your houses and was shown all the accommodation.
I would love to have my father stay with you as I know that he would be happy there and I would be able to sleep nights knowing that he was in such a caring and loving environment.
Thank you for giving us the chance to look at your establishment and to meet the fabulous Vikki.
Kindest regards, Paul Dickens