Press

22nd May 2015 – Courier

Hale Place is acknowledger for receiving an OUTSTANDING CQC rating.

Click here for the full Courier May 2015


 

19th May 2015 – Kent Messenger

Hale Place is recognised for achieving an OUTSTANDING CQC rating.

Click here for the full  Kent Messenger article.


 

12th May 2015 – CQC Press Release

Hale Place Care Homes Limited first provider in Kent to have two services rated Outstanding by the Care Quality Commission.

The Care Quality Commission has rated the quality of care provided by Hale Place Care Homes Limited at two of its services Hale Place Garden Lodge and Hale Place Farmhouse, both care homes in East Peckham, Tonbridge Kent, as Outstanding.

Hale Place Garden Lodge is a service providing residential care for three older people and  Hale Place Farmhouse is a service which offers accommodation for ten older people, both services are for people living with dementia. These are the first care services in Kent to receive the Outstanding rating under CQC’s approach to inspection.

During an unannounced inspection of the services, in December, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.

Inspectors found people’s care was personalised to reflect their wishes and what was important to them. Care plans and risk assessments were reviewed and updated when needs changed.

CQC found people were at the heart of the service. They were able to take part in a wide range of activities of their choosing. The arrangements for social activities were innovative, met people’s social needs and enhanced their sense of wellbeing.

Inspectors also observed there was an open and positive culture which focussed on people. The manager operated an ‘open door ‘policy, welcoming and acting on people’s and staff’s suggestions for improvement.

Adrian Hughes, Deputy Chief Inspector for Adult Social Care in the South, said:

“We found the management and staff at Hale Place Garden Lodge and Hale Place Farmhouse committed to providing outstanding care to the people living at the two homes. People were supported and encouraged to have choice and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.

“What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led.  I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”


July 2014 – Care Awards

Patient Safety Care Awards 2014.

Please see link to the full winners’ brochure from Care Awards 2014


25th July 2014 – Courier

Hale Place is recognised as winners at the Patient Care and Safety Awards 2014

Click here for the full Courier article.


 

21st July 2014 – Kent Messenger

Hale Place is recognised for being awarded Quality Care Award. 

Click here for the full Kent Messenger article.


15th July 2014 – The Carer

Hale Place is recognised for  Winning the ‘Quality Of Care’ Award July 2014.

Click here for the full article on The Carer website

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May 2014 – Caring News

Hale Place Care Solutions

Hale Place Care Solutions, small private dementia care provider,under the same ownership since 1988,

scooped the coveted person-centredcare award at the Nursing and Residential Care awards’ ceremony in London. Victoria Wright, registered manager, who has worked at the home for more than 10 years, was recognized by the panel as effectively managing a care team that empowers residents’ independence and choice in their care, demonstrating respect for privacy and dignity of individuals.

Carol Hunter, senior care worker at Hale Place since 1990, was highly commended as a care worker for going beyond the usual routine and expectations of her role and for pro­ viding high level, person-centred care to service users.

Director Kevin Hewlett said: “To win one award and be highly commended in another is testament in itself to the values and standards to which we all, at Hale Place, adhere.

“Carol is an outstanding senior care worker and person who selflessly gives up her time to helping others and supporting her colleagues and family. We are blessed to have her as an employee and I am honoured to call her a friend.

“We are all so proud of Victoria’s achievement, she has an infectious, bubbly personality with a warm heart. If you combine those treasured human qualities with professional dedication you have a chance of winning national recognition. Victoria has always had a strong focus on delivering quality, personalised care and our, high caliber, care team always deliver the highest standards demanded by her and Hale Place.”


13th October 2014 – Kent Messenger

Hale Place have been recognised as being shortlisted for the Nation Care Awards.

Click here for the full Kent Messenger article.

Hale Place

Testimonials

We had a lovely visit today that your carer Jess was in on.

…….. was in the group in the lounge and became anxious and confused about a missing cardigan. Jen and me had both tried to calm and reassure her over a few minutes without success. When Jess became aware of it she took time out to listen to …….. and Jess’s calm demeanour and thoughtful and measured response de-escalated her mood and pacing entirely. It was a masterclass in patience, understanding and empathy.

I’m sure great carers deliver hundreds of interventions like this in the course of their work that no one ever sees. I don’t see that many though and this one really moved me.

Jenny and Tim Garlick

www.nightingaledogs.co.uk

A masterclass in patience

Dear Kevin and the wonderful staff at Hale Place – What fantastic care you gave Joan, even in her confused state; she managed a ‘thank you’ to all the staff for helping her. It was genuine kindness and Joan knew it.

I would recommend Hale Place to anyone looking for a care home. At Hale Place, they had a friendly, caring manner. They always phone you back instantly. Kevin rang me back and told me there was a place for Joan, for a week at Christmas. When I collected Joan after Christmas, I found her so happy she didn’t want to go home. I could see Joan was much better off at Hale Place.

Until 3 days before she died, Joan wanted to be with the other residents and staff. Joan really thought all the staff and residents were her family. That’s because your home is happy, caring, fun and everyone laughs at life! Dementia homes should all be like yours, unfortunately, they’re not. Where else in Kent would you find dementia residents having nail vanish applied to their hands and feet, their hair done and stimulated with activities every week.

You have an excellent ratio of staff to residents, this is very important when choosing a care home. Hale Place is a HOME not an institution with rules everywhere…the staff do such good personal care for our loved ones, they are all saints in my book. It is the staff who create the atmosphere in the home and long may it continue being caring and happy with everyone being able to laugh at life.

Sonia Boakes – TMBC, Counsellor

Dear Kevin,
 
What wonderful news! It couldn’t be more deserved. You have the most amazing staff – they are a gift to us all. Do congratulate them on our behalf.
 
Many, many thanks for all your support over the years. We feel very fortunate to have found you.
 
Kind regards, Stephanie Hayward

Amazing staff

Dear Kevin

We are delighted to hear that what we knew has been confirmed by higher authority.  No one could have been more lovingly looked after then Audrey was under your care

Our good wishes to you and all your kindly excellent helpers.

Joan and Sydney Simmons

Lovingly looked after

Hi Kevin

I’m sorry you don’t know me but I along with my wife visited Hale Place today as we are looking for a care home for my 90yr old father with dementia.

The reason we came to you is that we have done the rounds of these massive care homes like BUPA etc. and there was always something missing !!! I couldn’t put my finger on what was missing and they all seemed a little “institutional”

Today when we arrived at Hale Place I found what was missing. Passion and care !!!!!!.

Vikki, who we had an appointment with at  1030, made us wait ten minutes. Not because she was dealing with admin or phone calls but because she was caring for residents, the unit manager was caring for residents, this I had not seen before.

No sales person but a real caring, passionate, lady who has the respect of her staff and is a joy to be with.

I loved your houses and was shown all the accommodation.

I would love to have my father stay with you as I know that he would be happy there and I would be able to sleep nights knowing that he was in such a caring and loving environment.

Thank you for giving us the chance to look at your establishment and to meet the fabulous Vikki.

Kindest regards, Paul Dickens

Passion and care

I cannot commend the staff & team of Hale Place enough for their dedication and hard work, ensuring that a high level of care is delivered to all their residents. My grandmother is very settled here. Tessa McGurk (Granddaughter of Resident)

Dedication and hard work

Good morning Kevin, that is fab news, please say congrats to Vikki and the team from the Clark family – a justly deserved award. 

Well done to everyone for creating such a happy and successful operation.  I know that Lilly, if she was aware, and all of us in the family are hugely impressed and thankful that we can be a part of the Hale Place organisation.

Kind regards, Karen Clark

Happy and successful operation

From the moment we first met Carol, we, and Audrey, have had nothing but goodness and kindness from all of the Hale Place staff . As you know, she can be less than easy to deal with and the patience and friendliness that everyone showed her, in most trying circumstances, has amazed us. Coming to be cared for by you has been the luckiest thing that could have happened for her. Your patience and kindness will never be forgotten by Audrey’s family, thank you all.  We hope everything goes well with all our friends at Hale Place and we will keep in touch with you even though Audrey will not be there.

Joan and Sydney

Patience and kindness will never be forgotten

My mother seems to have defied science by becoming your longest ever resident having just passed her 9th anniversary with Hale Place. When she first moved to Hale Place with Alzheimer’s, the prognosis was that she was not expected to survive for long. However, within weeks she had regained her physical capacity and her sense of humour and through the expert care and amenities at Hale Place she was able to turn the clock back. She is nearly 92 and whilst she has started to decline again in recent months, Hale Place has achieved everything we could have hoped for my mother, namely a happy and dignified last lap in her live. Peter Smith

Achieved everything

We are newcomers to Hale Place but I have to say that my family and I have been overwhelmed by the professionalism, kindness and friendliness of absolutely everyone we have met. 

The change in my mum has been astonishing and I only regret not having made the decision to move her closer to us before. Andrew Main

Professialism, kindness and friendliness

My father has recently moved to Hale Place from a different home. We felt as a family that he was not receiving enough stimulation ‘re his dementia condition. Since moving to Hale Place he has been enjoying many trips out of the home and all the weekly in-house activities, he has made friends and is extremely happy. The staff are always at hand if needed, they are always smiling, happy, engaging and enable Dad to be independent as possible. I’m so glad that Dad is living at Hale place and feel happy and confident that he is safe and well cared for.

Thank you

Elaine

Stimulating care and support

This is fantastic and well deserved. You have a wonderful home and team. 

Regards, Alison Barnes

A wonderful home

Hale Place more than exceeded our expectations in restoring Mum’s dignity and zest for life. We will be forever indebted for this and the prolonged life filled with fun and laughter that it inspired.

What comfort it also gave to Pam’s family, to know that they could come and see her whenever we were able and be sure to find her happy & comfortable.

Above all, we would like to thank staff for their unfailing personal care and attention given to Pam over the years. We know that this loving environment is at the heart of the Hale Place philosophy and the reason why it richly deserves all the outstanding accolades it receives.

Peter and Sheila Smith

Restored mum’s dignity and zest for life

“It was a great privilege to be one of the judges awarding Hale Place the Quality of Care Award for 2014.
Kevin is a fantastic leader and has created an incredibly motivated team. I was very struck by the commitment, professionalism and caring demonstrated by all of the staff working at Hale Place.
Best wishes”

Samantha Riley, Director of Insight NHS England

Morning Kevin and the whole gang

Congratulations! Congratulations! Congratulations! You really deserve it, the care you all give is unbelievable, we think and talk about you all often, we will never forget what you did for Nelly and us all.

Love lots forever

Madeleine and whole family xxxx

We will never forget

Dear Kevin, congratulations to you and your staff for winning such a prestigious award, so well deserved;  I have very fond memories of you all during my sister’s stay at Hale Place.  With every good wish Ann

Prestigious award

Congratulations to you all, I am not at all surprised that you have won this prestigious award as you have a wonderful, loyal and caring staff. I hope that all is well at Hale place and I will always have fond memories of visiting.

Greg Lawson

Wonderful, loyal and caring staff

Congratulations Kevin, that’s a great accomplishment!

Your care commission report was very impressive indeed : I had taken a good look t it a week back ,so great to share the good news!:)

Best wishes, Caroline Taluy

Very impressive indeed

I have been coming to Hale Place for about two years, spending two hours every day. I cannot find anything to complain about whatsoever, all the staff are all so helpful, nothing is too much trouble and it is so well run by the management team.

The whole family are so impressed with the way they assist with my wife’s complicated needs, everyone is always smiling and creating a happy atmosphere, I feel like part of the family.

I’m so happy with the way that my wife has and is being cared for, it is absolutely first class.

R Evernden

Happy atmosphere

We have been with HP now for around 4 years and cannot praise them enough.

This really is a home from home. Both the residents and relatives are cared for and made welcome at all times. Since coming to stay at HP mum has enjoyed all sorts of outings and activities and even though she doesn’t really understand what’s going on around her anymore is always happy and smiling.

The family are always made to feel welcome and even our children like coming to visit Grandma in HP. HP regularly organise family events and these are always a treat, we see first hand how good the care is and how well our family members are being looked after. What an amazing place! We highly recommend HP and everything it is doing. Well done to everyone there. Karen Clark

Home from home

I would like to reiterate our thanks for everything that you have done for my Mum since she has been with you. It made a very difficult period somewhat easier when she moved to Hale Place as you have a great team of staff there.

Clive

A great team

Dear Kevin

Congratulations, fantastic news!!

This award couldn’t have gone to a more deserving Care Team, you must all be so happy and proud, well done.

Very best wishes

Warmest regards to you all, Julia

Deserving care team

I am an independent visitor delivering activities to stimulate residents both mentally and physically. We meet either in the Church Hall or one of the Lounges at the home. I have always received a warm and friendly welcome from both residents and staff.  Whether it is me or my bright yellow polo shirt they recognise I am not sure, but to see their smiles and waves is enough to know they are happy. I have a program set but occasionally their enthusiasm and cheekiness sends us down another path and at the end of the hour I come out having been motivated both mentally and physically by them.

Wendy Anderson, Motivation and Co

Warm and friendly welcome

Huge well done to you and your team on the Care Award. You know how I feel about the Hale Place team, it is richly deserved,

best wishes.

Alison Barnes

Richly deserved award

Congratulations to all the team at Hale Place, especially Vicky and Carol. I am not surprised to hear of your recognition for excellent care as I was so pleased with everything you did for my late mother, Violet Ellix, especially during her last few days. Whenever anyone asks me about residential care for dementia patients, I recommend you without hesitation and am so pleased to hear that you continue to provide such a professional, dedicated and personal  service to those in your care.  Congratulations again. Jane Gardner

Professional and dedicated service

Just to let you know, Andrea Sutcliffe, Chief Inspector of Adult Social Care, is being interviewed this afternoon for the BBC’s ‘Holding Back The Years’ TV series, which Hale Place is being featured in, and has been in contact for an update on the service as she is aware that you are being visited by the BBC.

I told her I would be very happy for a loved one to be cared for at Hale Place and that “…it was a really lovely home, with strong leadership and very caring staff. People living with dementia had a very nurturing and positive experience.” Andrea has also been given a copy of the draft report.
Thanks,

Stephen Challis
Inspector
Care Quality Commission South Region

CQC Inspector

Dear Kevin and all the wonderful staff

It’s very difficult to find the words to convey our immense gratitude to you all for all the wonderful care you gave our mum, Marion.
During the past 18 months in your care we,as a family, know that you gave mum the best care we could have hoped for. We felt reassured that se was genuinely being properly looked after whilst also being encouraged to remain as independent as possible.

Thank you for your patience (we know bath times were not easy). Thank you for always making us welcome, we could just pop in and see mum whenever.

We’d like to thank each one of you personally for making mum’s stay at Hale Place so contented, each one of you is so professional in your work.
mum was a very special lady and we know that she received the very special care that she deserved.

Thank you from the bottom of my heart.

With love and best wishes, Claire Stevens

The best care we could have hoped for

My mum recently became one of your residents and I just wanted to say that all the reports I have had from my sisters (all 5 of them) have been very positive. I like your site too and look forward to seeing photos of your next outings hopefully with Marion in some of them . We live out in New Zealand so don’t get the opportunity to pop back but have weekly updates. Once again Thanks and keep up the good work I know Mum will appreciate it as well as the rest of the family.

Will Calver

Very positive reports

Where do I start about Hale Place and Kevin and his amazing team… We viewed lots of dementia homes for my lovely Nan Nellie a few years ago and what an upsetting task that was, from elderly crying and screaming, banging on windows, lots of sights me and mum will never forgot, we left lots of places in tears and could never have left our loved one there, till we walked through the doors at Hale Place, it is such a special place, from the second we walked through the doors we just prayed they had room and would have Nellie, Kevin and the team are amazing, they are so kind, calm, loving and excellent at their jobs, whenever I emailed Kevin with questions about Nan a reply always came very quickly and thoroughly, nothing was ever too much, the home is immaculately clean, the smashing home cooked meals, the in house activities and day trips, we were always included and Nellie had a great time and was safe and loved at all times, they let us dress Nells room like home, visit whenever we wanted, endless tea and biscuits whenever Nell wanted, they let Nelly do all the things she loved, cleaning and sweeping and helping out. When unfortunately Nell fell and broke her hip they knew her time was very limited and they brought her home from hospital and cared for her that last week with love, care and dignity we will never ever see again or forget, we were by her bedside and never felt in the way. We will love Kevin and his team forever, they are always in out hearts and prays for the help and support they gave when we needed it, it was beyond their job specs and they are unbelievable people. Hale Place is amazing! Truly a peace of heaven on earth. The farmhouse and garden are just like a real home and residents are free to move around as they please safely, not locked up! I cannot sing their praises enough because there are not enough words to express my gratitude. I cannot even start to understand all the things that go in behind the scenes to make it all run so well and have that special atmosphere , but from the outside looking in WOW!!! We cried when we left the viewing of Hale Place because it was so perfect and for Nan to finish her last years with them has and will always give us great comfort. I am very proud and pleased to nominate Hale Place, I still cry when I talk about them and am crying now just remembering the stress they helped us with at the time we needed it most, home from home, it was like leaving Nellie with family. They are and the home is truly brilliant! Maddie Nellies Granddaughter x

We cried when we left viewing Hale Place

I just wanted to express my thanks to you and your wonderful staff for the excellent care my sister Catherine received during the five years she spent with you. You all made Catherine’s stay at Hale Place such a happy time and cared for her so well and with such kindness during her periods of ill health. My daughter and I enjoyed meeting you last week and hearing your lovely words about Catherine, you captured how we as a family felt about her. It was wonderful to see and hear how genuinely loved Catherine was by all her marvellous carers. My family and I are so very grateful. 

Ann Serfaty

Marvellous carers

Dear All

I would like to say a big thank you to all for the wonderful care that you gave to my mum over the 4 years she was resident at Hale Place. Every time we visited her it was clear that she was in the best place we could ever have hoped for.

Words are hard to find in a world of celebrity culture where “incredible”, “amazing” and “fantastic” are used like confetti, however you the staff at Hale Place are truly amazing, incredible and fantastic! Your passion to do the right thing and the ongoing commitment to give everyone a dignified and happy life in such difficult circumstances is to be admired and is so clear to see.

I know I speak on behalf of all Mum’s family when I say we cannot praise you all at Hale Place highly enough. I sincerely wish you all ongoing happiness and success in life, whatever that may be.

Yours sincerely, Ian Manners

Hale Place are truly amazing, incredible and fantastic!

My mother spent the last few years of her life at Hale Place, after being diagnosed with vascular dementia in her late sixties.  She was angry and afraid at the prospect of entering a care home, and whilst she was no longer able to cope at home, there were still many things she could do.  When she arrived at Hale Place, the staff went to considerable effort to make her feel at home.  The focus was on the things she could still do for herself, and the team did everything they could to get to know her, her quirks and ways. Throughout her stay she was treated with dignity and as an individual.  She liked to get out and about whenever possible, and in addition to organised trips (fish and chips at the seaside was a particular highlight) she was routinely able to walk to the shops to buy her cigarettes and favourite biscuits, for as long as she was able.

The team at Hale Place had excellent working relationships with the local doctor’s surgery and mental health team and ensured that my mother got the best possible healthcare, that her medication was monitored and changed as necessary.  And in addition to her medical needs, fabulous food, hairdressing and exercise classes boosted her general well-being.

Visitors are always made welcome at Hale Place – offered a cup of tea and generally made to feel like part of the Hale Place extended family.  The staff are aware of the emotional stress experienced by relatives – particularly the first time their loved one fails to recognise them, which happens to everyone at some point.  There was always someone to talk to and I will always be grateful for the kindness shown by the staff when my mother died quietly at Hale Place in her own room. Sarah Dawson

Fabulous food

“I have had dealings with this care home whilst working for the Acute Trust and the care and service they provide to their residents has always been excellent. The staff are always helpful and knowledgeable of their clients. I would recommend this home.”

Amanda Hodgson (Registered Nurse Maidstone Hospital)

I cannot find enough words to express my gratitude for all the love and care you gave to my mother. During her six years at Hale Place, you devoted time and attention to her and provided a homely and loving environment. Nothing was ever too much trouble and above all, you made her so very happy and for all this I will be eternally grateful. You are all absolutely amazing and I thank you from the bottom of my heart.

Julia Gaule

Love and care

Hi Kevin

As the temperature soars again here in London I would be grateful if you could pass on my thanks to the staff at Hale Place for the way they looked after the residents during the heatwave that we have been experiencing.

The importance of hydration of the elderly in general and mum in particular has always been an important issue for me.

But, sadly, as hospital admissions during the recent hot weather have demonstrated again, a lot of people still don’t.

So you can imagine how glad I was to realise that keeping the residents of Hale Place “well-watered” was clearly a top priority every day the temperature soared into the high Seventies and Eighties.

It was clear the staff understood the importance of this issue – and as a result were making even greater efforts than usual in heat that left me unable to do much more than sit and drink!

I know this is not something that a lot of people think about but it is important and I just wanted to record my appreciation of the hard work the staff put in to ensure that none of the residents suffered as a result of the extreme weather.

Thanks again and kind regards, Denis Hall

Knowledgeable staff

I would like to express my thanks to all the fabulous caring staff that looked after my friend Eileen. This home is a wonderful place and really is like your own home. Nothing is too much trouble for the friendly staff. It is clean and comfortable. Eileen’s room was really lovely. A lovely bright airy lounge and conservatory and fabulous garden. I know Eileen would like me to express her thanks and gratitude for making her stay with you over the last few years a happy one.

Mary Smith

Wonderful place..like your own home

Hi Kevin – I just wanted to say a huge thank you to you and your team for all the advice, help and support you have given my parents, right from the first contact. You have been amazing and it is greatly appreciated.

Sharon

Advice, help and support

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