I’m sorry you don’t know me but I along with my wife visited Hale Place today as we are looking for a care home for my 90yr old father with dementia.
The reason we came to you is that we have done the rounds of these massive care homes like BUPA etc. and there was always something missing !!! I couldn’t put my finger on what was missing and they all seemed a little “institutional”
Today when we arrived at Hale Place I found what was missing. Passion and care !!!!!!.
Vikki, who we had an appointment with at 1030, made us wait ten minutes. Not because she was dealing with admin or phone calls but because she was caring for residents, the unit manager was caring for residents, this I had not seen before.
No sales person but a real caring, passionate, lady who has the respect of her staff and is a joy to be with.
I loved your houses and was shown all the accommodation.
I would love to have my father stay with you as I know that he would be happy there and I would be able to sleep nights knowing that he was in such a caring and loving environment.
Thank you for giving us the chance to look at your establishment and to meet the fabulous Vikki.
We had a lovely visit today that your carer Jess was in on.
…….. was in the group in the lounge and became anxious and confused about a missing cardigan. Jen and me had both tried to calm and reassure her over a few minutes without success. When Jess became aware of it she took time out to listen to …….. and Jess’s calm demeanour and thoughtful and measured response de-escalated her mood and pacing entirely. It was a masterclass in patience, understanding and empathy.
I’m sure great carers deliver hundreds of interventions like this in the course of their work that no one ever sees. I don’t see that many though and this one really moved me.
Jenny and Tim Garlick