Terms and Conditions


  1. Terms of Service
  2. Privacy Policy

Terms of Service:

The following terms and conditions govern all use of the haleplace.co.uk website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Hale Place Care Homes Ltd. ("Hale Place Care Homes"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Hale Place Care Homes' Privacy Policy) and procedures that may be published from time to time on this Site by Hale Place Care Homes (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Hale Place Care Homes, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 18 years old.

  1. Your haleplace.co.uk Account and Site. If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Hale Place Care Homes may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Hale Place Care Homes liability. You must immediately notify Hale Place Care Homes of any unauthorized uses of your blog, your account or any other breaches of security. Hale Place Care Homes will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
  2. Responsibility of Contributors. If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, "Content"), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
    • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
    • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
    • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
    • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
    • the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
    • the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
    • your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
    • your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog's URL or name is not the name of a person other than yourself or company other than your own; and
    • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Hale Place Care Homes or otherwise.

    By submitting Content to Hale Place Care Homes for inclusion on your Website, you grant Hale Place Care Homes a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Hale Place Care Homes will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

    Without limiting any of those representations or warranties, Hale Place Care Homes has the right (though not the obligation) to, in Hale Place Care Homes' sole discretion (i) refuse or remove any content that, in Hale Place Care Homes' reasonable opinion, violates any Hale Place Care Homes policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Hale Place Care Homes' sole discretion. Hale Place Care Homes will have no obligation to provide a refund of any amounts previously paid.

  3. Payment and Renewal.
    • General Terms.
      By selecting a product or service, you agree to pay Hale Place Care Homes the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
    • Automatic Renewal.
      Unless you notify Hale Place Care Homes before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Hale Place Care Homes in writing.
  4. Services.
    • Fees; Payment. By signing up for a Services account you agree to pay Hale Place Care Homes the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. Hale Place Care Homes reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to Hale Place Care Homes.
    • Support. If your service includes access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Hale Place Care Homes to respond within one business day) concerning the use of the VIP Services. "Priority" means that support takes priority over support for users of the standard or free haleplace.co.uk services. All support will be provided in accordance with Hale Place Care Homes standard services practices, procedures and policies.
  5. Responsibility of Website Visitors. Hale Place Care Homes has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Hale Place Care Homes does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Hale Place Care Homes disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
  6. Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which haleplace.co.uk links, and that link to haleplace.co.uk. Hale Place Care Homes does not have any control over those non-Hale Place Care Homes websites and webpages, and is not responsible for their contents or their use. By linking to a non-Hale Place Care Homes website or webpage, Hale Place Care Homes does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Hale Place Care Homes disclaims any responsibility for any harm resulting from your use of non-Hale Place Care Homes websites and webpages.
  7. Copyright Infringement and DMCA Policy. As Hale Place Care Homes asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by haleplace.co.uk violates your copyright, you are encouraged to notify Hale Place Care Homes in accordance with Hale Place Care Homes' Digital Millennium Copyright Act ("DMCA") Policy. Hale Place Care Homes will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Hale Place Care Homes will terminate a visitor's access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Hale Place Care Homes or others. In the case of such termination, Hale Place Care Homes will have no obligation to provide a refund of any amounts previously paid to Hale Place Care Homes.
  8. Intellectual Property. This Agreement does not transfer from Hale Place Care Homes to you any Hale Place Care Homes or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Hale Place Care Homes. Hale Place Care Homes, haleplace.co.uk, the haleplace.co.uk logo, and all other trademarks, service marks, graphics and logos used in connection with haleplace.co.uk, or the Website are trademarks or registered trademarks of Hale Place Care Homes or Hale Place Care Homes' licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Hale Place Care Homes or third-party trademarks.
  9. Advertisements. Hale Place Care Homes reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
  10. Attribution. Hale Place Care Homes reserves the right to display attribution links such as 'Blog at haleplace.co.uk,' theme author, and font attribution in your blog footer or toolbar.
  11. Partner Products. By activating a partner product (e.g. theme) from one of our partners, you agree to that partner's terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
  12. Domain Names. If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"), including their Registration Rights and Responsibilities.
  13. Changes. Hale Place Care Homes reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Hale Place Care Homes may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  14. Termination. Hale Place Care Homes may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your haleplace.co.uk account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Hale Place Care Homes if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Hale Place Care Homes' notice to you thereof; provided that, Hale Place Care Homes can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  15. Disclaimer of Warranties. The Website is provided "as is". Hale Place Care Homes and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Hale Place Care Homes nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
  16. Limitation of Liability. In no event will Hale Place Care Homes, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Hale Place Care Homes under this agreement during the twelve (12) month period prior to the cause of action. Hale Place Care Homes shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
  17. General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Hale Place Care Homes Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
  18. Indemnification. You agree to indemnify and hold harmless Hale Place Care Homes, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
  19. Miscellaneous. This Agreement constitutes the entire agreement between Hale Place Care Homes and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Hale Place Care Homes, or by the posting by Hale Place Care Homes of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the UK, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in UK. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in UK, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Hale Place Care Homes may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

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Privacy Policy:

Hale Place Care Homes Ltd. ("Hale Place Care Homes") operates haleplace.co.uk and may operate other websites. It is Hale Place Care Homes' policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Hale Place Care Homes collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hale Place Care Homes' purpose in collecting non-personally identifying information is to better understand how Hale Place Care Homes' visitors use its website. From time to time, Hale Place Care Homes may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Hale Place Care Homes also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on haleplace.co.uk blogs/sites. Hale Place Care Homes only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Hale Place Care Homes' websites choose to interact with Hale Place Care Homes in ways that require Hale Place Care Homes to gather personally-identifying information. The amount and type of information that Hale Place Care Homes gathers depends on the nature of the interaction. For example, we ask visitors who sign up at haleplace.co.uk to provide a username and email address. Those who engage in transactions with Hale Place Care Homes are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Hale Place Care Homes collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Hale Place Care Homes. Hale Place Care Homes does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Hale Place Care Homes may collect statistics about the behavior of visitors to its websites. Hale Place Care Homes may display this information publicly or provide it to others. However, Hale Place Care Homes does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Hale Place Care Homes discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Hale Place Care Homes' behalf or to provide services available at Hale Place Care Homes' websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hale Place Care Homes' websites, you consent to the transfer of such information to them. Hale Place Care Homes will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hale Place Care Homes discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hale Place Care Homes believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hale Place Care Homes, third parties or the public at large. If you are a registered user of an Hale Place Care Homes website and have supplied your email address, Hale Place Care Homes may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Hale Place Care Homes and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Hale Place Care Homes takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Hale Place Care Homes uses cookies to help Hale Place Care Homes identify and track visitors, their usage of Hale Place Care Homes website, and their website access preferences. Hale Place Care Homes visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hale Place Care Homes' websites, with the drawback that certain features of Hale Place Care Homes' websites may not function properly without the aid of cookies.

Business Transfers

If Hale Place Care Homes, or substantially all of its assets, were acquired, or in the unlikely event that Hale Place Care Homes goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Hale Place Care Homes may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Hale Place Care Homes and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Hale Place Care Homes may change its Privacy Policy from time to time, and in Hale Place Care Homes' sole discretion. Hale Place Care Homes encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a haleplace.co.uk account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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“It was a great privilege to be one of the judges awarding Hale Place the Quality of Care Award for 2014.
Kevin is a fantastic leader and has created an incredibly motivated team. I was very struck by the commitment, professionalism and caring demonstrated by all of the staff working at Hale Place.
Best wishes”

Samantha Riley, Director of Insight NHS England

We have been with HP now for around 4 years and cannot praise them enough.

This really is a home from home. Both the residents and relatives are cared for and made welcome at all times. Since coming to stay at HP mum has enjoyed all sorts of outings and activities and even though she doesn’t really understand what’s going on around her anymore is always happy and smiling.

The family are always made to feel welcome and even our children like coming to visit Grandma in HP. HP regularly organise family events and these are always a treat, we see first hand how good the care is and how well our family members are being looked after. What an amazing place! We highly recommend HP and everything it is doing. Well done to everyone there. Karen Clark

Home from home

My father has recently moved to Hale Place from a different home. We felt as a family that he was not receiving enough stimulation ‘re his dementia condition. Since moving to Hale Place he has been enjoying many trips out of the home and all the weekly in-house activities, he has made friends and is extremely happy. The staff are always at hand if needed, they are always smiling, happy, engaging and enable Dad to be independent as possible. I’m so glad that Dad is living at Hale place and feel happy and confident that he is safe and well cared for.

Thank you


Stimulating care and support

I cannot find enough words to express my gratitude for all the love and care you gave to my mother. During her six years at Hale Place, you devoted time and attention to her and provided a homely and loving environment. Nothing was ever too much trouble and above all, you made her so very happy and for all this I will be eternally grateful. You are all absolutely amazing and I thank you from the bottom of my heart.

Julia Gaule

Love and care

Where do I start about Hale Place and Kevin and his amazing team… We viewed lots of dementia homes for my lovely Nan Nellie a few years ago and what an upsetting task that was, from elderly crying and screaming, banging on windows, lots of sights me and mum will never forgot, we left lots of places in tears and could never have left our loved one there, till we walked through the doors at Hale Place, it is such a special place, from the second we walked through the doors we just prayed they had room and would have Nellie, Kevin and the team are amazing, they are so kind, calm, loving and excellent at their jobs, whenever I emailed Kevin with questions about Nan a reply always came very quickly and thoroughly, nothing was ever too much, the home is immaculately clean, the smashing home cooked meals, the in house activities and day trips, we were always included and Nellie had a great time and was safe and loved at all times, they let us dress Nells room like home, visit whenever we wanted, endless tea and biscuits whenever Nell wanted, they let Nelly do all the things she loved, cleaning and sweeping and helping out. When unfortunately Nell fell and broke her hip they knew her time was very limited and they brought her home from hospital and cared for her that last week with love, care and dignity we will never ever see again or forget, we were by her bedside and never felt in the way. We will love Kevin and his team forever, they are always in out hearts and prays for the help and support they gave when we needed it, it was beyond their job specs and they are unbelievable people. Hale Place is amazing! Truly a peace of heaven on earth. The farmhouse and garden are just like a real home and residents are free to move around as they please safely, not locked up! I cannot sing their praises enough because there are not enough words to express my gratitude. I cannot even start to understand all the things that go in behind the scenes to make it all run so well and have that special atmosphere , but from the outside looking in WOW!!! We cried when we left the viewing of Hale Place because it was so perfect and for Nan to finish her last years with them has and will always give us great comfort. I am very proud and pleased to nominate Hale Place, I still cry when I talk about them and am crying now just remembering the stress they helped us with at the time we needed it most, home from home, it was like leaving Nellie with family. They are and the home is truly brilliant! Maddie Nellies Granddaughter x

We cried when we left viewing Hale Place

Dear Kevin and all the wonderful staff

It’s very difficult to find the words to convey our immense gratitude to you all for all the wonderful care you gave our mum, Marion.
During the past 18 months in your care we,as a family, know that you gave mum the best care we could have hoped for. We felt reassured that se was genuinely being properly looked after whilst also being encouraged to remain as independent as possible.

Thank you for your patience (we know bath times were not easy). Thank you for always making us welcome, we could just pop in and see mum whenever.

We’d like to thank each one of you personally for making mum’s stay at Hale Place so contented, each one of you is so professional in your work.
mum was a very special lady and we know that she received the very special care that she deserved.

Thank you from the bottom of my heart.

With love and best wishes, Claire Stevens

The best care we could have hoped for

My mum recently became one of your residents and I just wanted to say that all the reports I have had from my sisters (all 5 of them) have been very positive. I like your site too and look forward to seeing photos of your next outings hopefully with Marion in some of them . We live out in New Zealand so don’t get the opportunity to pop back but have weekly updates. Once again Thanks and keep up the good work I know Mum will appreciate it as well as the rest of the family.

Will Calver

Very positive reports

Congratulations Kevin, that’s a great accomplishment!

Your care commission report was very impressive indeed : I had taken a good look t it a week back ,so great to share the good news!:)

Best wishes, Caroline Taluy

Very impressive indeed

We had a lovely visit today that your carer Jess was in on.

…….. was in the group in the lounge and became anxious and confused about a missing cardigan. Jen and me had both tried to calm and reassure her over a few minutes without success. When Jess became aware of it she took time out to listen to …….. and Jess’s calm demeanour and thoughtful and measured response de-escalated her mood and pacing entirely. It was a masterclass in patience, understanding and empathy.

I’m sure great carers deliver hundreds of interventions like this in the course of their work that no one ever sees. I don’t see that many though and this one really moved me.

Jenny and Tim Garlick


A masterclass in patience

Hi Kevin – I just wanted to say a huge thank you to you and your team for all the advice, help and support you have given my parents, right from the first contact. You have been amazing and it is greatly appreciated.


Advice, help and support

Huge well done to you and your team on the Care Award. You know how I feel about the Hale Place team, it is richly deserved,

best wishes.

Alison Barnes

Richly deserved award

Good morning Kevin, that is fab news, please say congrats to Vikki and the team from the Clark family – a justly deserved award. 

Well done to everyone for creating such a happy and successful operation.  I know that Lilly, if she was aware, and all of us in the family are hugely impressed and thankful that we can be a part of the Hale Place organisation.

Kind regards, Karen Clark

Happy and successful operation

We are newcomers to Hale Place but I have to say that my family and I have been overwhelmed by the professionalism, kindness and friendliness of absolutely everyone we have met. 

The change in my mum has been astonishing and I only regret not having made the decision to move her closer to us before. Andrew Main

Professialism, kindness and friendliness

Congratulations to you all, I am not at all surprised that you have won this prestigious award as you have a wonderful, loyal and caring staff. I hope that all is well at Hale place and I will always have fond memories of visiting.

Greg Lawson

Wonderful, loyal and caring staff

“I have had dealings with this care home whilst working for the Acute Trust and the care and service they provide to their residents has always been excellent. The staff are always helpful and knowledgeable of their clients. I would recommend this home.”

Amanda Hodgson (Registered Nurse Maidstone Hospital)

I would like to express my thanks to all the fabulous caring staff that looked after my friend Eileen. This home is a wonderful place and really is like your own home. Nothing is too much trouble for the friendly staff. It is clean and comfortable. Eileen’s room was really lovely. A lovely bright airy lounge and conservatory and fabulous garden. I know Eileen would like me to express her thanks and gratitude for making her stay with you over the last few years a happy one.

Mary Smith

Wonderful place..like your own home

Morning Kevin and the whole gang

Congratulations! Congratulations! Congratulations! You really deserve it, the care you all give is unbelievable, we think and talk about you all often, we will never forget what you did for Nelly and us all.

Love lots forever

Madeleine and whole family xxxx

We will never forget

Congratulations to all the team at Hale Place, especially Vicky and Carol. I am not surprised to hear of your recognition for excellent care as I was so pleased with everything you did for my late mother, Violet Ellix, especially during her last few days. Whenever anyone asks me about residential care for dementia patients, I recommend you without hesitation and am so pleased to hear that you continue to provide such a professional, dedicated and personal  service to those in your care.  Congratulations again. Jane Gardner

Professional and dedicated service

Hale Place more than exceeded our expectations in restoring Mum’s dignity and zest for life. We will be forever indebted for this and the prolonged life filled with fun and laughter that it inspired.

What comfort it also gave to Pam’s family, to know that they could come and see her whenever we were able and be sure to find her happy & comfortable.

Above all, we would like to thank staff for their unfailing personal care and attention given to Pam over the years. We know that this loving environment is at the heart of the Hale Place philosophy and the reason why it richly deserves all the outstanding accolades it receives.

Peter and Sheila Smith

Restored mum’s dignity and zest for life

My mother spent the last few years of her life at Hale Place, after being diagnosed with vascular dementia in her late sixties.  She was angry and afraid at the prospect of entering a care home, and whilst she was no longer able to cope at home, there were still many things she could do.  When she arrived at Hale Place, the staff went to considerable effort to make her feel at home.  The focus was on the things she could still do for herself, and the team did everything they could to get to know her, her quirks and ways. Throughout her stay she was treated with dignity and as an individual.  She liked to get out and about whenever possible, and in addition to organised trips (fish and chips at the seaside was a particular highlight) she was routinely able to walk to the shops to buy her cigarettes and favourite biscuits, for as long as she was able.

The team at Hale Place had excellent working relationships with the local doctor’s surgery and mental health team and ensured that my mother got the best possible healthcare, that her medication was monitored and changed as necessary.  And in addition to her medical needs, fabulous food, hairdressing and exercise classes boosted her general well-being.

Visitors are always made welcome at Hale Place – offered a cup of tea and generally made to feel like part of the Hale Place extended family.  The staff are aware of the emotional stress experienced by relatives – particularly the first time their loved one fails to recognise them, which happens to everyone at some point.  There was always someone to talk to and I will always be grateful for the kindness shown by the staff when my mother died quietly at Hale Place in her own room. Sarah Dawson

Fabulous food

Hi Kevin

I’m sorry you don’t know me but I along with my wife visited Hale Place today as we are looking for a care home for my 90yr old father with dementia.

The reason we came to you is that we have done the rounds of these massive care homes like BUPA etc. and there was always something missing !!! I couldn’t put my finger on what was missing and they all seemed a little “institutional”

Today when we arrived at Hale Place I found what was missing. Passion and care !!!!!!.

Vikki, who we had an appointment with at  1030, made us wait ten minutes. Not because she was dealing with admin or phone calls but because she was caring for residents, the unit manager was caring for residents, this I had not seen before.

No sales person but a real caring, passionate, lady who has the respect of her staff and is a joy to be with.

I loved your houses and was shown all the accommodation.

I would love to have my father stay with you as I know that he would be happy there and I would be able to sleep nights knowing that he was in such a caring and loving environment.

Thank you for giving us the chance to look at your establishment and to meet the fabulous Vikki.

Kindest regards, Paul Dickens

Passion and care

Just to let you know, Andrea Sutcliffe, Chief Inspector of Adult Social Care, is being interviewed this afternoon for the BBC’s ‘Holding Back The Years’ TV series, which Hale Place is being featured in, and has been in contact for an update on the service as she is aware that you are being visited by the BBC.

I told her I would be very happy for a loved one to be cared for at Hale Place and that “…it was a really lovely home, with strong leadership and very caring staff. People living with dementia had a very nurturing and positive experience.” Andrea has also been given a copy of the draft report.

Stephen Challis
Care Quality Commission South Region

CQC Inspector

My mother seems to have defied science by becoming your longest ever resident having just passed her 9th anniversary with Hale Place. When she first moved to Hale Place with Alzheimer’s, the prognosis was that she was not expected to survive for long. However, within weeks she had regained her physical capacity and her sense of humour and through the expert care and amenities at Hale Place she was able to turn the clock back. She is nearly 92 and whilst she has started to decline again in recent months, Hale Place has achieved everything we could have hoped for my mother, namely a happy and dignified last lap in her live. Peter Smith

Achieved everything

From the moment we first met Carol, we, and Audrey, have had nothing but goodness and kindness from all of the Hale Place staff . As you know, she can be less than easy to deal with and the patience and friendliness that everyone showed her, in most trying circumstances, has amazed us. Coming to be cared for by you has been the luckiest thing that could have happened for her. Your patience and kindness will never be forgotten by Audrey’s family, thank you all.  We hope everything goes well with all our friends at Hale Place and we will keep in touch with you even though Audrey will not be there.

Joan and Sydney

Patience and kindness will never be forgotten

I would like to reiterate our thanks for everything that you have done for my Mum since she has been with you. It made a very difficult period somewhat easier when she moved to Hale Place as you have a great team of staff there.


A great team

Dear Kevin

We are delighted to hear that what we knew has been confirmed by higher authority.  No one could have been more lovingly looked after then Audrey was under your care

Our good wishes to you and all your kindly excellent helpers.

Joan and Sydney Simmons

Lovingly looked after

I have been coming to Hale Place for about two years, spending two hours every day. I cannot find anything to complain about whatsoever, all the staff are all so helpful, nothing is too much trouble and it is so well run by the management team.

The whole family are so impressed with the way they assist with my wife’s complicated needs, everyone is always smiling and creating a happy atmosphere, I feel like part of the family.

I’m so happy with the way that my wife has and is being cared for, it is absolutely first class.

R Evernden

Happy atmosphere

Hi Kevin

As the temperature soars again here in London I would be grateful if you could pass on my thanks to the staff at Hale Place for the way they looked after the residents during the heatwave that we have been experiencing.

The importance of hydration of the elderly in general and mum in particular has always been an important issue for me.

But, sadly, as hospital admissions during the recent hot weather have demonstrated again, a lot of people still don’t.

So you can imagine how glad I was to realise that keeping the residents of Hale Place “well-watered” was clearly a top priority every day the temperature soared into the high Seventies and Eighties.

It was clear the staff understood the importance of this issue – and as a result were making even greater efforts than usual in heat that left me unable to do much more than sit and drink!

I know this is not something that a lot of people think about but it is important and I just wanted to record my appreciation of the hard work the staff put in to ensure that none of the residents suffered as a result of the extreme weather.

Thanks again and kind regards, Denis Hall

Knowledgeable staff

This is fantastic and well deserved. You have a wonderful home and team. 

Regards, Alison Barnes

A wonderful home

Dear All

I would like to say a big thank you to all for the wonderful care that you gave to my mum over the 4 years she was resident at Hale Place. Every time we visited her it was clear that she was in the best place we could ever have hoped for.

Words are hard to find in a world of celebrity culture where “incredible”, “amazing” and “fantastic” are used like confetti, however you the staff at Hale Place are truly amazing, incredible and fantastic! Your passion to do the right thing and the ongoing commitment to give everyone a dignified and happy life in such difficult circumstances is to be admired and is so clear to see.

I know I speak on behalf of all Mum’s family when I say we cannot praise you all at Hale Place highly enough. I sincerely wish you all ongoing happiness and success in life, whatever that may be.

Yours sincerely, Ian Manners

Hale Place are truly amazing, incredible and fantastic!

Dear Kevin and the wonderful staff at Hale Place – What fantastic care you gave Joan, even in her confused state; she managed a ‘thank you’ to all the staff for helping her. It was genuine kindness and Joan knew it.

I would recommend Hale Place to anyone looking for a care home. At Hale Place, they had a friendly, caring manner. They always phone you back instantly. Kevin rang me back and told me there was a place for Joan, for a week at Christmas. When I collected Joan after Christmas, I found her so happy she didn’t want to go home. I could see Joan was much better off at Hale Place.

Until 3 days before she died, Joan wanted to be with the other residents and staff. Joan really thought all the staff and residents were her family. That’s because your home is happy, caring, fun and everyone laughs at life! Dementia homes should all be like yours, unfortunately, they’re not. Where else in Kent would you find dementia residents having nail vanish applied to their hands and feet, their hair done and stimulated with activities every week.

You have an excellent ratio of staff to residents, this is very important when choosing a care home. Hale Place is a HOME not an institution with rules everywhere…the staff do such good personal care for our loved ones, they are all saints in my book. It is the staff who create the atmosphere in the home and long may it continue being caring and happy with everyone being able to laugh at life.

Sonia Boakes – TMBC, Counsellor

Dear Kevin,
What wonderful news! It couldn’t be more deserved. You have the most amazing staff – they are a gift to us all. Do congratulate them on our behalf.
Many, many thanks for all your support over the years. We feel very fortunate to have found you.
Kind regards, Stephanie Hayward

Amazing staff

I am an independent visitor delivering activities to stimulate residents both mentally and physically. We meet either in the Church Hall or one of the Lounges at the home. I have always received a warm and friendly welcome from both residents and staff.  Whether it is me or my bright yellow polo shirt they recognise I am not sure, but to see their smiles and waves is enough to know they are happy. I have a program set but occasionally their enthusiasm and cheekiness sends us down another path and at the end of the hour I come out having been motivated both mentally and physically by them.

Wendy Anderson, Motivation and Co

Warm and friendly welcome

I just wanted to express my thanks to you and your wonderful staff for the excellent care my sister Catherine received during the five years she spent with you. You all made Catherine’s stay at Hale Place such a happy time and cared for her so well and with such kindness during her periods of ill health. My daughter and I enjoyed meeting you last week and hearing your lovely words about Catherine, you captured how we as a family felt about her. It was wonderful to see and hear how genuinely loved Catherine was by all her marvellous carers. My family and I are so very grateful. 

Ann Serfaty

Marvellous carers

Dear Kevin, congratulations to you and your staff for winning such a prestigious award, so well deserved;  I have very fond memories of you all during my sister’s stay at Hale Place.  With every good wish Ann

Prestigious award

Dear Kevin

Congratulations, fantastic news!!

This award couldn’t have gone to a more deserving Care Team, you must all be so happy and proud, well done.

Very best wishes

Warmest regards to you all, Julia

Deserving care team

I cannot commend the staff & team of Hale Place enough for their dedication and hard work, ensuring that a high level of care is delivered to all their residents. My grandmother is very settled here. Tessa McGurk (Granddaughter of Resident)

Dedication and hard work

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